Last updated: July 23, 2026
1 Overview
This Privacy Policy describes how Masbling Astar Services ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
We operate in Brampton, Ontario, Canada, and serve the Greater Toronto Area. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2 Information We Collect
We collect the following types of personal information to provide and improve our services:
| Data Type | What We Collect | Purpose |
|---|---|---|
| Contact Information | Full name, email address, phone number, service address | Booking appointments, sending estimates, communicating about jobs, processing payments |
| Booking & Job Data | Selected service, preferred date and time window, job address, job notes, job status | Scheduling and dispatching technicians, tracking job progress, maintaining service records |
| Estimate & Billing Data | Estimate line items, pricing, invoice amounts, payment method (e-Transfer, credit card, cash), payment status | Generating estimates and invoices, processing and tracking payments |
| Job Photos | Photos taken by technicians before, during, and after service, with optional captions | Documenting work quality, providing before/after evidence, supporting warranty claims |
| Staff Account Data | Technician name, email, phone number, role, login credentials (hashed) | Creating staff login accounts, assigning jobs, tracking time and attendance |
| Time Tracking | Clock-in and clock-out times, duration, notes per job | Payroll processing, job costing, and attendance records |
| Communication Records | SMS and email notification content, delivery status, recipient details | Sending appointment reminders, estimate notifications, payment confirmations, and review requests |
| Reviews & Feedback | Star ratings, review text, response status | Requesting and displaying customer feedback to improve service quality |
We do not collect: precise GPS location data, biometric data, contacts lists, browser history, or data from other apps on your device.
3 How We Use Your Information
- Service Delivery: Scheduling appointments, dispatching technicians, and completing requested services
- Estimates & Invoicing: Generating itemized estimates, sending invoices, and processing payments
- Communication: Sending appointment confirmations, reminders, updates, and payment receipts via SMS or email
- Quality Assurance: Documenting job completion with photos, checklists, and technician notes
- Staff Management: Assigning technicians to jobs, tracking work hours, and managing field operations
- Customer Support: Responding to inquiries, resolving support tickets, and handling complaints
- Service Improvement: Analyzing job data and customer feedback to improve our services
4 Data Storage & Security
Your data is stored in a secure, encrypted database hosted on Supabase (a PostgreSQL-based cloud database provider with servers in North America). All data transmission between your device and our servers is encrypted using TLS/SSL.
Access controls: Only authorized administrative staff and assigned technicians can access job and customer data. Each staff member has an individual login account, and access is restricted to information relevant to their role.
We implement industry-standard security measures including encrypted password storage, row-level database access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5 Third-Party Services
We use the following third-party services to operate our Service. Each has its own privacy policy governing how they handle data:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Database hosting and user authentication | All app data (stored encrypted); login credentials (hashed) |
| Square | Payment processing for credit card transactions | Payment amount and customer email for receipt; card data is handled directly by Square — we never see or store your card number |
| Email & SMS Gateways | Sending notifications, reminders, and confirmations | Recipient phone number or email, message content |
We do not sell, rent, or trade your personal information to any third party.
6 Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Customer records: Retained for the duration of your relationship with us and for up to 7 years thereafter for legal, tax, and warranty purposes
- Job photos and notes: Retained for up to 7 years to support warranty claims and service history
- Payment records: Retained for 7 years as required by Canadian tax regulations
- Staff accounts: Retained while the staff member is employed; login access is revoked upon departure
You may request deletion of your personal data at any time (see Your Rights below), subject to legal retention requirements.
7 Your Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request that we delete your personal data, subject to legal retention obligations
- Withdrawal of Consent: You may withdraw your consent for us to use your information for certain purposes at any time
- Complaints: You may file a complaint with the Privacy Commissioner of Canada if you believe we have mishandled your information
To exercise any of these rights, you can:
- Request Data Deletion: Submit a deletion request online — no login required
- Contact us directly using the information in Section 9 below
8 Children's Privacy
Our Service is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9 Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Masbling Astar Services
Address: 45 Bramalea Rd, Suite 208, Brampton, ON L6T 2W4
Phone: 437-440-4072
Email: info@masblingastarservices.com
Website: www.masblingastarservices.com
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date above. We encourage you to review this page periodically.